How does Teréga guarantee service quality?

To guarantee the quality of our services, we rely on indicators allowing us to gauge our performance and improve it.

Those indicators cover areas identified as having a direct impact on the smooth running of operations for our transport infrastructure users:

  • quality of metering,

  • balancing,

  • data provision,

  • maintenance programmes,

  • customer request management,

  • the environment.

It is important to us that our results should show continuous improvement, both to guarantee a high quality of service for our users, but also to contribute to the smooth running of the French and European gas market.

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