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To guarantee the quality of our services, we rely on indicators allowing us to gauge our performance and improve it.
Those indicators cover areas identified as having a direct impact on the smooth running of operations for our transport infrastructure users:
quality of metering,
balancing,
data provision,
maintenance programmes,
customer request management,
the environment.
It is important to us that our results should show continuous improvement, both to guarantee a high quality of service for our users, but also to contribute to the smooth running of the French and European gas market.
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